At Just Waqt, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process.
1. Eligibility for Returns & Exchanges
- Items can be returned or exchanged within 7 days of receiving your order.
- Products must be unused, unworn, and in their original packaging (including box, warranty card, and all accessories).
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
- Products that have been used, damaged, or altered after delivery.
- Customized or engraved watches.
- Clearance or final sale items.
3. How to Request a Return or Exchange
- Contact us at [email protected]
- or via WhatsApp +966549630633 within 7 days of delivery.
- Provide your order number and reason for return/exchange.
- We will guide you through the process and provide the return shipping details.
4. Return Shipping Costs
- If the return is due to an error on our part (wrong item, defective product), we will cover the return shipping.
- For other reasons (change of mind, different preference), the customer is responsible for return shipping costs.
5. Refunds
- Once we receive and inspect the returned item, we will process your refund.
- Refunds are made to the original payment method within 7–14 business days.
- Shipping fees (if any) are non-refundable.
6. Exchanges
- If you wish to exchange an item for another model, we will assist you based on stock availability.
- Any price difference must be settled before shipping the new item.
7. Contact Us
For assistance with returns or exchanges:
- Email: [email protected]
- WhatsApp: +966549630633
- Location: Balad, Corniche Commercial Center, Jeddah, Saudi Arabia
